Support
How can we help?
Check the quick answers first. If you're still stuck, send an email and you'll hear back from the person who builds the app.
Quick answers
How do I back up or move to a new phone?
Go to Settings › Your data › Export my data and save the .forge file to Files or iCloud Drive. On the new phone, open that file or use Import data. Everything comes back, streaks and ranks included.
How do I import my workouts from Hevy?
In Hevy, go to Settings › Export & Import Data › Export Workouts. Then open the CSV in Fitness Forge Pro, or use Settings › Your data › Import from Hevy. It only adds what's new, so you can import again later.
My rest alert didn't show up
Check that Rest over is on in Settings › Alerts, and that notifications for Fitness Forge Pro are allowed in iOS Settings. A Focus can hold alerts back unless it allows time-sensitive notifications.
A shared routine link opened the website, not the app
That happens when the app isn't installed yet. Install it, then tap the link again and the routine opens in the app, ready to add.
Apple Health readings aren't appearing
Make sure Connect is on in Settings › Apple Health, then check Health › Sharing › Apps › Fitness Forge Pro and allow weight and body fat. Readings sync each time you open the app.
Email support
Write to support@athenix.ca and you'll get a reply from the person who builds the app.
- What happened, and what you expected
- Your iPhone model and iOS version
- A screenshot, if you have one
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